Returns & Exchanges

DRAFT — Mohamed, the blanks below carry legal weight under Egyptian consumer protection law. Confirm the return window with your lawyer before publishing.

Return window

[___] days from delivery. [Egyptian consumer protection law sets a minimum — confirm with your lawyer.]

Condition

Unworn, unwashed, tags still on, in the original packaging.

Size exchanges

Free size exchange once per order. [Confirm you want to offer this — it reduces returns but costs you a delivery leg.]

Refunds

Refunded to the original payment method within [___] business days of us receiving the item. [If you enable Cash on Delivery, state how COD refunds are handled — this is the single most common complaint in the Egyptian market.]

Return shipping

[Who pays? Confirm.]

How to start a return

Email [___] with your order number and what you'd like to do. We'll come back to you within one business day.

What can't be returned

Items marked final sale. Items returned outside the window or worn.