Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 30 July 2026
This Shipping & Delivery Policy explains how Azka Athletics processes, confirms, prepares and delivers orders placed through azkaathletics.com.
By placing an order, you agree to the terms described below.
1. Delivery area
Azka Athletics currently delivers throughout Egypt.
We do not currently provide direct international shipping.
2. Order confirmation
After an order is placed, Azka Athletics will contact the customer through WhatsApp using the telephone number entered at checkout.
Orders are not dispatched until they have been successfully confirmed.
We may make up to two confirmation attempts within two business days. Customers are responsible for providing an accurate and active WhatsApp number.
If we cannot confirm the order after these attempts, Azka Athletics may cancel it. If the order was prepaid, any eligible refund will be initiated in accordance with our Returns, Exchanges & Refunds Policy.
3. Preparation and delivery times
Delivery estimates begin after the order is confirmed through WhatsApp.
Our usual delivery times are:
- Cairo and Giza: 5–7 business days
- Other Egyptian governorates: 10–12 business days
These estimates include the usual 1–2-business-day order preparation period.
Business days for order preparation, shipping and delivery are Sunday to Thursday, excluding official holidays.
Delivery periods are estimates rather than guaranteed appointment dates. Deliveries may occasionally take longer because of courier volume, public holidays, weather, transportation disruption, security restrictions, inaccurate customer information or other circumstances outside our reasonable control.
We will communicate any material delay when reasonably possible.
4. Tracking
When the order is dispatched, the customer will receive a tracking link or shipment update using the contact information provided at checkout.
Orders are delivered through Bosta or another courier partner appointed by Azka Athletics.
Tracking updates are supplied by the courier and may occasionally take time to appear.
5. Shipping fees
Shipping fees are calculated automatically at checkout according to the delivery location and the order details.
Orders with a qualifying product subtotal of more than EGP 2,999, after applicable discounts and excluding delivery charges, receive free standard shipping.
If a qualifying free-shipping order is later partly returned, Azka Athletics will not retrospectively charge the original shipping fee solely because the retained order value falls below EGP 2,999.
Shipping promotions may be subject to separate conditions displayed at the time of the promotion.
6. Delivery address
Customers must provide a complete and accurate delivery address, including where applicable:
- Governorate and area
- Street name
- Building number
- Floor and apartment or unit number
- Nearby landmark
- Accurate telephone number
The courier may request a live location through WhatsApp to complete delivery.
If an address is incomplete or appears incorrect, we will attempt to contact the customer twice to correct it. If the customer cannot be reached, the order may be cancelled.
Azka Athletics is not responsible for delays caused by incomplete, incorrect or outdated information supplied by the customer.
7. Unsuccessful delivery attempts
The customer must remain reachable and cooperate with the courier during delivery.
If delivery fails because the customer cannot be reached, is not available, provides inaccurate information or refuses an undamaged order, the courier may attempt delivery again.
A second delivery or redelivery fee may apply when the failed attempt was caused by the customer.
After two unsuccessful customer-caused attempts, Azka Athletics may cancel the order and return the shipment to its facility.
For prepaid orders, any eligible refund will be initiated after the shipment has returned and been processed. Delivery charges already incurred may be treated in accordance with applicable law.
Following repeated refused deliveries, false information or customer-caused delivery failures, Azka Athletics may:
- Restrict Cash on Delivery for future orders
- Require prepayment
- Decline future orders where reasonably necessary
8. Cash on Delivery
Cash on Delivery is available for eligible orders and delivery locations.
There is currently no additional Cash on Delivery service fee.
Customers should prepare the full order amount in cash when the courier arrives. The courier might not be able to provide change.
Payment should only be made through an official payment option approved by Azka Athletics. We are not responsible for transfers made to unofficial accounts or individuals.
9. InstaPay and prepaid orders
Orders paid through InstaPay are processed after the payment has been verified by Azka Athletics.
Customers must follow the payment instructions provided by Azka Athletics and include any requested order reference.
10. Split shipments
Azka Athletics may divide one order into more than one parcel when reasonably necessary because of stock location, packaging requirements or courier operations.
The customer will not be charged more than one standard delivery fee for an order split by Azka Athletics.
Different parcels may arrive on different days.
11. Combining separate orders
Separate orders are normally processed and shipped individually.
Azka Athletics does not guarantee that separate orders can be combined after they have been placed. Each separately placed order may carry its own delivery charge.
12. Receiving your parcel
Orders are packed securely before dispatch.
Please inspect the outside of the parcel before accepting it. Do not accept a parcel that appears opened, significantly damaged, improperly sealed or tampered with.
In such a case:
- Refuse the parcel.
- Photograph the visible condition where possible.
- Contact Azka Athletics immediately.
The courier’s role is limited to delivering the sealed parcel and collecting payment where applicable.
Customers cannot open the parcel, try on a product or arrange an exchange while the courier waits.
Any issue discovered after delivery must be submitted through Azka Athletics’ official return and exchange process.
13. Incorrect, damaged or missing products
Please inspect the order promptly after delivery.
If an item is damaged, defective, missing or different from what was ordered, submit a return or exchange request as soon as possible and within the applicable policy period.
Photographs may be required so we can investigate the issue.
Where Azka Athletics confirms that an incorrect, defective or transit-damaged product was supplied, Azka Athletics will cover the applicable collection, replacement or refund costs.
14. Changing or cancelling an order
Customers may request to change or cancel an order before it is dispatched.
Once an order has been handed to the courier, it can no longer be cancelled as an unshipped order. The customer may instead use the return process after delivery, subject to the Returns, Exchanges & Refunds Policy.
Changes depend on product availability and whether the order has entered preparation.
15. Commercial invoices
A customer may request a commercial invoice or other applicable invoice document by contacting Azka Athletics.
Where the requested document is available and legally applicable, it will be provided within 10 working days.
16. Customer support
Email: info@azkaathletics.com
WhatsApp: 01551818702
Instagram: @azkaathletics
Formal customer-service and logistics hours:
- Sunday to Thursday
- 9:00 AM to 5:00 PM
Social-media replies may also be provided on Saturdays from 10:00 AM to 4:00 PM.
Saturday is not counted as a formal business day for order confirmation, delivery, return review or refund-processing deadlines.