Privacy policy
PRIVACY POLICY
Last updated: 30 July 2026
Azka Athletics respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, why we use it, when it may be shared, how long it may be retained and what choices are available to you.
1. Who we are
The website azkaathletics.com is operated by:
Azka Athletics / ازكا اثليتيكس
Commercial Registration Number: 59736
Tax Identification Number: 782-155-189
Registered address:
00303, 26th of July Corridor, District 7, 6 October City, Giza, Egypt
Privacy contact:
2. Scope
This Privacy Policy applies when you:
- Visit or browse our website
- Create or use a customer account
- Place or attempt to place an order
- Contact customer service
- Submit a return or exchange request
- Subscribe to marketing
- Interact with an Azka Athletics advertisement or digital form
- Communicate with us through email, WhatsApp or social media
3. Information we collect
Depending on how you interact with us, we may collect:
Identity and contact information
- Full name
- Email address
- Telephone number
- WhatsApp number
- Billing and delivery address
- Account login information
Order information
- Products, sizes, colours and quantities ordered
- Order value and discounts
- Payment status
- Delivery and tracking information
- Returns, exchanges and refunds
- Communications relating to an order
Payment information
Payments may be processed through Paymob, InstaPay or another payment provider displayed at checkout.
Azka Athletics does not intend to receive or store your complete card number, card security code or complete online-banking credentials. Card information is entered into the payment provider’s secure system.
We may receive limited payment information, such as:
- Payment status
- Transaction reference
- Payment method
- Last digits or masked account information
- Refund status
Return and support information
- Reason for a return or exchange
- Product photographs
- Pickup address
- Customer-service messages
- Complaint details
- Information needed to investigate a defect or delivery issue
Device and usage information
When you use the website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Language and time-zone information
- Pages and products viewed
- Referring website
- Date and time of visits
- Cart and checkout activity
- Cookie and advertising identifiers
Marketing and preference information
- Email, SMS or WhatsApp marketing consent
- Communication preferences
- Competition or campaign entries
- Responses to forms and surveys
- Interaction with marketing messages
4. How we use information
We may use personal information to:
- Process, confirm and deliver orders
- Verify InstaPay or other payments
- Provide tracking and delivery updates
- Manage customer accounts
- Process returns, exchanges and refunds
- Detect fraud, misuse or suspicious orders
- Respond to questions and complaints
- Provide product and sizing support
- Maintain business and accounting records
- Issue invoices or order documentation
- Improve our products, website and customer experience
- Measure website and advertising performance
- Protect the security of our systems
- Meet legal and regulatory obligations
- Send marketing where separate permission has been provided
We will not use personal information for a purpose that is materially incompatible with the reason it was collected unless authorised by the customer or permitted by law.
5. Order-service communication
The telephone number, WhatsApp number and email address entered during checkout may be used for essential order communication, including:
- Order confirmation
- Address verification
- Payment verification
- Delivery arrangements
- Tracking
- Return and refund updates
- Product or order problems
Providing contact details for an order does not automatically subscribe the customer to promotional marketing.
6. Marketing communication
Promotional email, SMS or WhatsApp communication is sent only where the customer has actively provided separate consent or where another lawful permission applies.
Marketing consent is optional and is not a condition of purchasing.
A customer may withdraw marketing consent at any time by:
- Using an unsubscribe link
- Following an opt-out instruction in a message
- Contacting info@azkaathletics.com
- Contacting us through WhatsApp
Withdrawing marketing consent does not prevent us from sending essential service messages about an active order.
7. Cookies and similar technologies
Azka Athletics and its service providers may use cookies, pixels, tags and similar technologies.
These may include:
- Essential cookies needed for checkout, accounts and security
- Preference cookies
- Analytics cookies
- Advertising and attribution cookies
- Fraud-prevention technologies
We may use services such as:
- Shopify analytics
- Google Analytics
- Meta Pixel
- TikTok Pixel
Where required, customers can manage non-essential cookies through the website’s cookie-consent controls or through their browser settings.
Disabling certain cookies may affect some website functions.
8. How information is shared
We may share only the information reasonably required with service providers that help operate the business.
These can include:
Shopify
Shopify hosts and operates the online store, checkout, customer-account and related technology.
Paymob and payment providers
Payment providers process card payments and payment verification.
Bosta and delivery providers
Delivery providers may receive the customer’s name, telephone number, address, order amount and delivery instructions.
Communication providers
Email, SMS, WhatsApp and customer-support providers may process contact and message information.
Analytics and advertising providers
Google, Meta, TikTok and similar providers may receive device, cookie and interaction information according to the customer’s consent choices and applicable law.
Professional and regulatory recipients
Information may be disclosed to accountants, legal advisers, insurers, banks, auditors, government bodies, regulators or law-enforcement authorities where reasonably necessary or legally required.
Azka Athletics does not sell, rent or trade customer personal information to other businesses for their independent marketing.
9. International processing
Some technology and service providers may process or store information outside Egypt.
Where cross-border processing occurs, Azka Athletics will take reasonable steps to use providers and arrangements intended to protect personal information and to comply with applicable requirements.
10. Data retention
We retain information only for as long as reasonably required for the stated purpose or a legal obligation.
Our intended retention periods are:
- Order, invoice, payment and transaction records: at least five years, or longer where legally required
- Customer-service messages and complaint records: two years after the case is closed
- Return photographs: 12 months after the return or complaint is closed
- Marketing subscriptions: until consent is withdrawn or the information is no longer needed
- Active customer accounts: while the account remains active
- Inactive customer accounts: may be deleted or anonymised after three years, except for transaction records that must be retained
- Security and fraud records: for a period reasonably required to protect Azka Athletics, customers and payment systems
Information may be retained for longer when needed for an active dispute, legal claim, investigation or regulatory requirement.
11. Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include controlled access, secure connections, account protections and reputable payment, hosting and delivery providers.
No internet or storage system can be guaranteed to be completely secure. Customers should protect their passwords and contact us promptly if they suspect unauthorised account activity.
12. Your choices and rights
Subject to applicable law and valid identity verification, a customer may request to:
- Access personal information held about them
- Correct inaccurate or incomplete information
- Update information
- Request deletion where retention is no longer required
- Withdraw marketing consent
- Object to or restrict certain processing
- Ask how information is being used
- Submit a complaint concerning privacy handling
Some information cannot be deleted immediately where it must be retained for tax, accounting, fraud-prevention, legal-claim or regulatory purposes.
Requests should be sent to:
We may ask for information reasonably needed to verify the requester’s identity before completing the request.
13. Customer photographs and content
Tagging Azka Athletics, sending a photograph, submitting a review or communicating with us does not automatically grant Azka Athletics an unrestricted right to use identifiable customer content in advertisements or campaigns.
We will request permission before using an identifiable customer’s photograph, review or tagged content for marketing outside the context in which it was originally submitted.
A person may contact us to request that future use stop, subject to any use already lawfully completed or materials that cannot reasonably be withdrawn.
14. Children
The website is not intended to collect personal information directly from children who do not have the legal capacity to enter into a purchase.
A parent or legal guardian should place an order or provide any required permission where applicable.
15. Third-party websites
Our website may contain links to third-party websites or platforms.
Azka Athletics does not control the privacy practices of those third parties. Customers should review the privacy notices of any external service they use.
16. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, providers, legal requirements or business practices.
The latest version will be published on this page with an updated date.
Material changes may also be communicated through the website or an appropriate customer channel.
17. Contact
For privacy questions or requests:
Azka Athletics
Email: info@azkaathletics.com
WhatsApp: 01551818702
Address: 00303, 26th of July Corridor, District 7, 6 October City, Giza, Egypt
If the English and Arabic versions of this Privacy Policy conflict, the Arabic version prevails.